Frequently Asked Questions
- Crosstuner is not tuning in properly. How do I get it to say something?
- What devices does CrossTuner work with?
- How do I record a video when I am using CrossTuner?
- The speech bubble is not in the right place. How do I fix this?
- One of the options on the dial says, “Coming Soon.” What does this mean?
- Your privacy policy says that CrossTuner records and uploads my voice. Um… why?
- How can I turn off auto-saving to my camera roll?
- None of the answers above help me. What do I do?
CrossTuner is not tuning in properly. How do I get it to say something?
First, check to see if your volume is turned up. Granted, it’s a lot like the plumber reminding someone to check if the refrigerator is plugged into the wall or not, but sometimes the problem really is that simple…
CrossTuner responds to vocal input. So if you have properly placed the animal or object in the tuner’s crosshairs, then speak. You will see an indicator in the lower left hand corner if the microphone is registering your voice properly. Once you are done speaking, the device will respond properly.
Also, CrossTuner works best when there is not a lot of background noise. Try to find a quiet corner of the room and try again.
What devices does CrossTuner work with?
CrossTuner currently works with iOS 5 devices, including the iPhone 3Gs, 4 and 4S, and the iPod Touch. Support for additional devices is under consideration.
How do I record a video when I am using CrossTuner?
When using CrossTuner look in the middle of the CrossTuner dial. You will see a red camera icon. Clicking the icon starts a recording. Pressing it a second time will stop recording and take you automatically to the CrossTuner share screen.
The speech bubble is not in the right place. How do I fix this?
In order for CrossTuner to function properly, the head of the subject you are attempting to crosstune, must be placed inside the small target region. For better control over the framing of your subject, the small target you see on the screen can be moved by dragging it left and right.
One of the options on the dial says, “Coming Soon.” What does this mean?
As our scientists continue to refine our crosstuning algorithm and its ability to tune into new animal frequencies, they will occasionally make available new animals on the crosstuning dial. When this happens, the “Coming Soon” text will be replaced with a new option.
Your privacy policy says that CrossTuner records and uploads my voice. Um… why?
CrossTuner captures audio input anonymously in order to improve our speech recognition to better improve your experience in the future. If you prefer not to participate in this program, navigate to the Settings app on your device, find CrossTuner in the list of apps, and turn off the “Log Audio” preference.
How can I turn off auto-saving to my camera roll?
When “Save to Camera Roll” is turned on, which it is by default, whenever you record a video, the video captured will be saved to your camera roll so that you can access it just like you would any other photo or video you take with your phone. If you would like to disable this feature, navigate to the Settings app on your device, find CrossTuner in the list of apps, and turn off the “Save to Camera Roll” preference.
None of the answers above help me. What do I do?
If you have a question using the CrossTuner app on your iPhone, please use our contact page to get in touch with someone at CrossTuner who can help.
